2018 Employee Engagement Conference

Retaining Talent with the Tools and Strategies Leaders Need to Drive Engagement

July 30-August 1, 2018 | Denver, CO

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place. For this event, the time-zone is Mountain Time Zone.Click Here for a Printer-Friendly Version

Monday, July 30, 2018

7:30-5:00 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

9:00-9:35 AM
Presenter:
Trish Holliday, Ed.D., Assistant Commissioner/Chief Learning Officer, Department of Human Resources, State of Tennessee
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Organizations are increasingly challenged to attract and retain staff. Retirement, private, and public-sector competition and evolving workplace expectations are beginning to stack up against traditional workplace practices. Questions about mobility, collaboration spaces and recruiting tools are becoming common during the interview process, and organizations are not always prepared to offer competitive answers in today’s fluid and highly-competitive job market. This interactive session offers a look at what innovative organizations including Tennessee State Government are doing to scrap outmoded practices and embrace new paradigms and the tools they use to equip and optimize their workforce.

You will learn:

  • How to develop a business case for creating an organizational employee engagement strategy
  • Employee engagement approaches and tools that have demonstrated effectiveness
  • Explore new paradigms and tips for success to apply back on the job
  • Why there's urgency for creating an employee engagement business strategy
10:10-10:25 AM
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
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How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

10:25-11:05 AM

Morning Networking Break

12:15-1:05 PM

Lunch

1:05-1:40 PM

Concurrent Session

Presenters:
Becky Magnotta, Senior Manager of Talent Management, DISH Networks
Luke McCollum, Learning & Organizational Development Leader, DISH Network
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DISH’s employee engagement has gone through multiple evolutionary stages since they launched their first engagement survey in 2012.  From learning how to make the right case for engagement, to building stronger partnerships with senior executives, they’ve found that action requires partnership.  Executive sponsorship and empowered HR Business Partners have driven increased participation, support, results, and improved and aligned action plans.

You will learn:

  • The importance of executive involvement in your engagement journey
  • How to create accountability with leaders to focus on the right things
  • How to create a climate where culture is everyone’s responsibility
  • The importance of closing the feedback loop
1:40-1:50 PM

Room Change

1:50-2:25 PM

Concurrent Session

2:25-3:05 PM

Afternoon Networking Break

3:05-3:40 PM

Concurrent Session

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PwC People Analytics practice doesn’t just work with a wide range of clients on their employee listening programs, we are also responsible for supporting PwC’s own Global People Survey initiative.  Being our own client and surveying more than 200,000 people from over 100 countries in the PwC network gives us a unique opportunity to learn from our own people and practices. In this session, we open that conversation to you by providing specific actions and strategies taken at each level, and how PwC incorporates employee feedback to be a top 100 place to work for 14 consecutive years.

You will learn:

  • The specific actions PwC has taken to incorporate feedback into their culture
  • The successful strategies that keeps PwC as a Top Place to Work for 14 years
  • Best practices in making engagement surveys more effective and an integrated part of the culture
3:40-3:50 PM

Room Change

3:50-4:25 PM

Keynote

4:25-4:30 PM

5 Minute Stretch

4:30-5:05 PM
Presenter:
Tim State, Enterprise Vice President, Humana
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It’s been said that culture eats strategy. Culture can make or break the employee experience, and leaders have a responsibility to make that culture as inviting and engaging as possible. A focus on health and well-being can fuel your company culture, but there are challenges to meeting the needs of a diverse workforce in a meaningful way. A company needs a well-being culture compatible with their employees’ lives; it has to provide experiences that help them thrive over the long term. People need to feel supported, and they have to sense the commitment from their leaders.

Tim State, Humana’s Enterprise Vice President of Associate Health and Well-being, will help other human resources leaders better understand how purpose plays an important role in creating a company culture of well-being. Tim’s keynote session will use real-world case studies to demonstrate how inspirational purpose can guide organizations and individuals to new heights. He’ll share how to create and fine tune employee experiences that awaken possibilities and life-changing results.

Attendees will learn:

  • How leaders need to address diverse health and well-being needs when designing experiences that drive company culture
  • What metrics to consider and how to track progress and success.
  • How to design a feedback process where all employees have the opportunity to participate and feel heard
  • How to create a high sense of belonging and meet people where they are on their own health journeys
5:05-6:15 PM

Networking Cocktail Party - Business Card Exchange

Tuesday, July 31, 2018

7:30-8:30 AM

Breakfast

7:30-10:00 AM

Registration

8:30-8:50 AM

Chairman's Welcome Remarks

8:50-9:00 AM

Opening Remarks

Presenter:
Debra Corey, Global Head of Engagement, Reward Gateway
10:10-10:20 AM

Room Change

10:20-10:55 AM

Concurrent Sessions

Moderator::
Vince Vu, Performance and Strategy, King County, WA
Brooke Bascom, Engagement Manager, King County, WA
Trish Holliday, Ed.D., Assistant Commissioner/Chief Learning Officer, Department of Human Resources, State of Tennessee
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Public sector employees suffer from an image problem – they are often thought of as faceless bureaucrats who are old-fashioned, stuck in their ways, and unwilling to tolerate any change to processes that were created decades ago. This negative stereotype, when coupled with frequent and abrupt changes in leadership, a strong union influence, and constraints on the use of incentives, creates a challenging environment for employee engagement.

Despite these challenges, employee engagement is far from a lost cause in the public sector. Our HR departments and leadership teams have found unique and creative ways to engage our workforce. In fact, public sector employees have something that everyone is looking for – an employee base that is driven not by profits or lifestyle, but by purpose. In this invigorating panel discussion, join public sector engagement professionals in a discussion about how they’ve been able to harness this purpose-driven workforce. We’ll discuss tips, tricks, and strategies that are not only useful for other public sector professionals, but anybody seeking creative, cost-effective, and meaningful tactics to nurture employee engagement.

You will learn:

  • Creative approaches for employee engagement when working in a constrained and highly scrutinized environment;
  • How to make the case about why employee engagement is important to public sector leadership; and
  • Practical tips on how to tap into the purpose-driven advantage of public sector employees.
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While engagement is an on-going organizational imperative, the real test occurs during times of uncertainty and change. Intentional decisions to evolve or transform strategy, culture, and operations, offer fresh opportunities to maintain and ideally spark a new level of engagement. Under those scenarios, engagement strategies require capable leaders to motivate and inspire teams through the process. Yet, often these efforts fall short or fail as leaders were unprepared to navigate the dynamics of change and its direct impact on engagement.

The United Stated Golf Association (USGA) is currently living that experience.  As a 124-year-old mission and values-driven organization, serving a game five times as old, we are undergoing a rapid, but intentional transformation to influence the next generation of golfer, golf facility, and fan. To ensure a vital future, we are thinking and acting differently, cultivating a more open-minded approach, and are far more collaborative and proactive. A key factor is our time and investment to ensure that all staff members, from our CEO on down, are more agile and resilient. We have accepted the challenge to be a smarter, non-profit organization, balancing history and tradition with our role as leader and steward of the game using modern approaches to engage customers.

This session explores one element of our journey, namely our Leading with Impact (LwI) Program, a 15-month experience developed for key leaders in the organization to personally and professionally prepare themselves, each other and their teams for the future we are creating.

You will learn:

  • The key tenets and processes of the Leading with Impact leadership program
  • The learning outcomes, their impact, and the value of business influenced capstone projects
  • How “Leading with Impact” and our parallel incentive structure, called ICP, has improved staff engagement and alignment
10:20-11:10 AM

Innovation Sprints:

Innovation Sprints

Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
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How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

11:10-11:20 AM

Morning Networking Break

11:20-11:55 AM

Concurrent Session

11:55-1:00 PM

Lunch

1:35-1:40 PM

5 Minute Stretch

1:40-2:15 PM

Concurrent Session

Presenter:
Tangie Pettis, Talent Acquisition Manager, Aspen Dental Management, Inc. (ADMI)
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Do you struggle with keeping your teams connected?  Are you facing challenges as you seek to communicate with part-time and virtual employees?

With current research identifying that nearly half of the American workforce is virtual in some capacity, it is critical to remember that part-time and virtual employees are equally as important to a company’s success.   Often times, these workers can easily be out of sync with the day to day operations

No employee status or location is superior to the other.  Let’s walk thru ways to avoid the “out of sight out of mind” cycle.

What attendees will learn:

  • How to create cohesiveness among employees
  • Ways to streamline communication among distributed workforces
  • How to help remote employees increase their value as teammates
Moderator:
Robert Stewart, Ph.D., HR Administrator and Faculty, Brigham Young University Idaho
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Recent research suggests that a large percentage of our employees experience either financial stress, relationship stress, or both. While the numbers of those suffering from these forms of stress have already reached epidemic proportions, data suggests that this problem has actually been getting worse over the last few years (especially for Millennials and Post-Millennials).  Further, since few employees are able to effectively “check their stress at the door,” this stress has a profound impact on the engagement and satisfaction of our employees.

Robert Stewart uses his unusual background (HR professional and social scientist), to provide an intriguing “out of the box” perspective on these contemporary employee challenges. In this interactive roundtable, he will lead a discussion regarding the importance of helping our employees reduce their “at home” stress in order to improve their “at work” engagement. Finally, Robert will share some strategies that can help companies create a game plan to reduce the financial and relational stress within their respective organizations.

You will learn:

  • How this stress not only impacts the health and happiness of our employees, but how costly is also is to our organizations
  • Why these forms of stress are often “invisible” to supervisors and colleagues and how we can change our culture so employees no longer suffer in silence
  • How to combat these social science problems with effective (but largely unused) social science solutions
2:15-2:40 PM

Afternoon Networking Break

3:15-4:50 PM
Presenter:
Donald Sandel, Associate Director, Talent Development, Astellas Pharma
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Linking Happiness, Optimism and Positivity (HOP) to Engagement and High Performance

With the recent advances in neuroscience, we have seen compelling research around the old paradigm that its success first and then happiness later and how this has been turned on its head. By retraining the brain and developing new positive mental models, we can improve our outlook, how we respond to negative challenges, and upgrade our own work performance. Psychologists have completed a meta-analysis and determined that a positive mental model leads to success in every relevant domain, including work, home, health, and relationships. This also is a fresh approach to employee engagement and well-being.  HOP employees are engaged employees and improving engagement scores on a team, business area, or organization has irrefutable benefits. [i]A multi-industry study of six companies found on average that a thriving workplace increased performance by 16%. [ii]Happy employees are 85% more efficient at their work and 10 times less likely to take sick leave.  By increasing engagement, productivity and well-being, “going positive” has immediate impact on the bottom line.

You will learn:

  • How happiness, optimism, and positivity (HOP) literally changes the physiology of the brain
  • The roadmap to overcome our evolutionary bias to negativity
  • To begin developing new neuromaps that default to the positive

Wednesday, August 1, 2018

7:30-8:30 AM

Breakfast

7:30-10:00 AM

Workshop Registration

9:40-9:55 AM

Stretch Break

9:55-11:05 AM
Facilitators:
Brittany Aguilar, Ph.D., Director, Kantar TNS Employee Insights
Kristy West, Account Director, Second City Works
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You need your leaders to craft and deliver an environment where employees can be engaged, work smart, work creatively and to collaborate with purpose. Yet, you continually run into the same old workplace conventions and dysfunction that makes doing so an incredible task. In a sense, culture has eaten your strategy for lunch once again!

Business is tough and being empathetic, creative, and high performing talent magnets are harder (that’s the comedy part). We give you and your team the tools to work through, past and beyond the barriers that we face each working day (that’s the improvisation part) - to make working not such hard work.

To help you build fresh leader capabilities to engage the workforce we will demonstrate how you can create sustainable leader development… with ideas that work and that they actually like!  Learn simple, evidence-based techniques that will empower leaders to increase engagement, transform culture, break down barriers, foster collaboration and thrive.  That’s right! We are talking about root cause analysis, continuous improvement, and change management.

In this energetic 70-minute session hosted by Second City and TNS, you will enjoy interactive opportunities to collaborate with other participants and industry experts.

You will learn:

  • How to empower leaders with communication strategies that retain and attract top talent, develop a stronger customer base, and change everything with a magnetic culture.
  • Tips leaders can use to leverage data and empathy to connect with employees in new ways.
  • How to develop and practice a new skill set to grow the comfort zone for your leaders.
  • How to combine science and fun for fresh approaches to classics like root cause analysis.
  • The code to perfect, simple, continuous improvement strategies for managers to transparently drive sustainable engagement.
  • The tools and help you create a plan to eliminate those chronic pain points for good!
11:05-11:20 AM

Stretch Break