Elizabeth Loucheur has applied a belief that positive employee and customer experiences are not mutually exclusive. As a result, Kazoo is seeing exceptional customer and employee retention. Today, Elizabeth leads a team of customer success professionals that serves nearly 600 organizations worldwide. Before joining Kazoo in 2015, she led teams focused on consumers and partnerships at FOX Sports, The Ultimate Fighting Championship, and Comcast Corporation. She holds a degree from George Washington University.
Content Featuring Elizabeth Loucheur
Explore the “intangibles” of CX and EX and their value for your organization, what goes into a positive employee experience and how to measure its impact on your customer experience, and success stories and actionable advice from those using the EX to improve their CX.